Responsible Gaming

Gaming Should Be Entertainment

At Gaspark Solutions, we're committed to promoting responsible gaming practices. Gambling should only ever be viewed as a form of entertainment, not as a way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to access and use Castle Casino. We take age verification seriously and comply with all UK gambling regulations. If you are under 18, or under the legal gambling age in your jurisdiction, you must not register or place any bets.

Warning Signs of Problem Gambling

If you recognise any of the following signs, you may be developing a gambling problem:

• Spending more time or money gambling than intended
• Chasing losses by gambling more to recover money you've lost
• Neglecting family, friends, work, or school due to gambling
• Hiding your gambling activities or lying about how much you gamble
• Feeling anxious, irritable, or restless when trying to cut down or stop
• Borrowing money or using savings to fund gambling
• Using gambling as a way to escape problems or relieve stress
• Failed attempts to reduce or control your gambling
• Gambling with money needed for essentials like rent, bills, or food

If you experience any of these signs, please reach out for support immediately.

Self-Help Tools & Controls

Castle Casino provides tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific time period
• Loss Limits: Establish a maximum loss amount you're willing to accept
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
• Session Time Limits: Automatically log out after a set period of play
• Self-Exclusion: Take a break from gambling by temporarily or permanently closing your account

To access these tools, log into your Castle Casino account and visit your Responsible Gaming settings.

Get Help – Support Organizations

If you're struggling with problem gambling, help is available. Please contact the appropriate organization for your location:

United Kingdom

• GamCare – Free counselling and support service
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free and confidential)
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk
  Self-exclude from all UK-licensed gambling operators

Other Jurisdictions

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Telefon: 0800 1 372 374 (kostenfrei)

If You Need Help, Reach Out Today

Problem gambling can affect anyone. If you or someone you know is struggling, please seek help immediately. There is no shame in reaching out – support is confidential, free, and available 24/7. Your wellbeing is our priority.

Don't gamble alone. Get support today.